Mission Health moves to Level 2 visitation

ASHEVILLE – June 23, 2020 As always Mission Health is working continually to ensure we remain a safe place to work and provide care.

To protect our patients and staff, Mission Health has been screening all patients and visitors to all of our hospitals and hospital access has been limited. In addition to those restrictions already in place, today all Mission Health hospitals are updating visitation to all of our facilities to Level 2. We will allow 1 adult (age 18 or older) patient advocate (a family member or friend designated by the patient) per patient per day during the hours of 9 a.m. to 8 p.m. Exceptions to this will be pediatrics, NICU, laboring advocates, and end of life – in these cases only, 1 person may remain overnight. All visitors will be screened and required to wear a mask. There is no change in visitation policy regarding COVID-19 patients: visitors will not be allowed for COVID-19 positive patients or for patients awaiting a COVID-19 test result; additionally, there continues to be no visitation at the Eckerd Living Center on the Highlands-Cashiers Hospital campus.

Since the beginning of the pandemic, we have been learning more and more about how to keep both patients and staff safe. These uncertain times have been tough on our patients, their families and our colleagues and we cannot emphasize enough our compassion for everyone.

Having a family member or loved one with our patients when they are in our care is important as is our responsibility to keep our patients and families, as well as our colleagues and the communities we serve, safe.

Hospital staff have been supplied with iPads to facilitate FaceTime and Skype visits to help connect families and loved ones with our patients during this extremely challenging time. Staff have gone above and beyond to try and connect families while continuing to keep everyone safe.

Screenings and access restrictions are in place at all Mission Health locations, regional hospitals and CarePartners. We want to ensure that we remain a continual resource for the communities we serve and are committed to delivering the most effective care with the best possible results.

As a reminder to protect yourself and prevent the spread of illnesses, please practice the three Ws: Wear a mask, Wait 6 feet apart and Wash your hands frequently using either soap and water or alcohol-based hand gel for at least 20 seconds.


Mission Health, an operating division of HCA Healthcare, is based in Asheville, North Carolina, and is the state’s sixth largest health system. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital and the region’s only dedicated Level II trauma center. With approximately 12,000 colleagues and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit missionhealth.org or @MissionHealthNC.

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