Mission Health Earns National Recognition for Patient-Centered Care

NCQA Patient-Centered Medical Home™ standards emphasize enhanced care through patient-clinician partnership

ASHEVILLE, N.C. (July 12, 2018) – The National Committee for Quality Assurance (NCQA) has announced that Mission Health Primary Care practices of western North Carolina earned NCQA Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long?term relationships with patients and family members.

The NCQA Patient-Centered Medical Home is a primary care model that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the healthcare system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“Achieving PCMH status for all of our primary care locations is a significant milestone for Mission, demonstrating the maturation of our services outside of our hospital walls. It is a testament to the high quality care we provide at every touchpoint across the health system and our commitment to exceptional care to our larger western North Carolina community,” Associate Chief Quality Officer and Family Physician Shannon Dowler, MD, said. “Mission is extremely proud to be the first Corporate PCMH approved application under the 2017 standards in western North Carolina,” added Dowler.

To earn recognition, all 21 primary care practices demonstrated the ability to meet the program’s key medical home elements. NCQA standards align with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “By earning recognition, Mission Health shows it has the tools, systems and resources to provide its patients with the right care, at the right time.”

NCQA’s program is the most widely adopted PCMH model in the country. Only one in six eligible physicians in the U.S. practices in an NCQA-recognized PCMH.

Mission Health, based in Asheville, North Carolina, is the state’s sixth-largest health system. In 2018, for the sixth time in the past seven years, Mission Health has been named one of the nation’s Top 15 Health Systems by Truven Health Analytics, an IBM Company and part of IBM Watson Health. We are the only health system in North Carolina to achieve this recognition. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital and the region’s only dedicated Level II trauma center. With approximately 12,000 team members and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit missionhealth.org or @MissionHealthNC.

About NCQA
NCQA is a private, nonprofit organization dedicated to improving healthcare quality. NCQA accredits and certifies a wide range of healthcare organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in healthcare. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more-informed healthcare choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa.

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